Driving Justice Innovation with Existing Technology Investments
Strengthening Government Resilience With the challenges of recent years and the trend towards modern digital experiences, the UK Government is expected to deliver best in class services to its citizens and that is dependent on operational resilience. Effective service delivery is dependent on operational resilience and with the establishment of the UK Government resilience Framework late 2022, there is already a commitment to strengthening resilience through innovation. Having recently presented on operational resilience with a colleague at a Central Government Partner Networking Event https://pne-uk.com/, where our focus was on the Government’s most important facet of resilience; their people and the importance of not only attracting talent but retaining it. The discussion with delegates was about enhancing the employee experience through innovation in the onboarding process. New Technology Challenges As I was thinking about ideas for innovation in the justice system, I came across a blog by Simon Baugh, Chief Executive, Government Communication Service, “Seven ways to make the Civil Service more innovative”. https://civilservice.blog.gov.uk/2023/09/12/seven-ways-to-make-the-civil-service-more-innovative/ The point that resonated with me was highlighting the fact that new technology doesn’t come without its challenges, as there are issues around accuracy, bias, transparency, privacy, and security, and as this had featured in our presentation, how about thinking about this differently? Rather than introducing new technology why not further utilise technology you already have within the justice system to drive innovation, such as the ServiceNow Platform? Innovation Opportunities Leveraging Enterprise Platforms Enterprise platforms such as ServiceNow can play a transformative role in the criminal justice system by enhancing operational efficiency, collaboration, and transparency, in a variety of ways:
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