31 Jul 2023

The FCA's Consumer Duty and the Role for tech firms - Tech and the City Podcast

On 31 July, the Financial Conduct Authority (FCA) introduced the Consumer Duty, the biggest regulatory shake-up of UK retail financial services for two decades in a bid to significantly improve consumer outcomes.

In this episode, we're joined by Kareline Daguer and Val Gallo, Insurance Director and a Senior Manager respectively in Deloitte's European Centre for Regulatory Strategy, who explain what the consumer duty is, the role of tech in helping firms to comply with it and the challenges and opportunities it presents.

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